One of a kind – personalising the service

Blue Mountains Funerals believe that each person is an individual and we want to help you plan and create a personalised funeral for your loved one. Whether it be a traditional ceremony in a church or a memorial service in a park, we are hear to help and make it happen.

There are many ways to personalise a service. Here are just some of the ways we can tailor a service for you.

  • Floral displays and arrangements
  • Visual tributes
  • Order of Service booklet
  • Photo story tributes (DVD)
  • Music
  • Memorial/condolence book
  • Photos
  • Cards, bookmarks and other stationary items
  • Other tributes

Floral displays and arrangements

Flowers can sometimes say what words can’t – ‘I’m sorry’, ‘I love you’, ‘Thinking of you’. They can also trigger memories and lift spirits. They add a personal touch and can play an important role in a service.

If you would like information about what arrangements would best suit your service or if you would like some advice on which flowers to send in condolence, please ask one of our experienced team members.

To get you started, here are some things to keep in mind when deciding on a floral display or arrangement:

  • Where will the flowers be placed? (church or chapel, graveside, on the coffin or casket, given as a  gift)
  • Any favourite flowers or fragrances? Any not appropriate?
  • Is there a colour theme or a favourite colour to consider?
  • What flowers are in season now?

Visual tributes

Visual tributes are a great way to reflect and celebrate a life. It allows the family to focus on the good times and remember the life that was lived. A photo or video montage can be created, accompanied by some favourite songs, which can be played in or after the service.

If you would like to explore this option, please discuss this further with your funeral director when planning the service. Call us on 02 4751 6166 or contact us.


Order of Service booklet

An Order of Service booklet is a practical and functional way for guests to follow the service proceedings but it can also become a precious keepsake. Blue Mountains Funerals is dedicated to working with you to design and produce a personalised booklet for your service.

Information that can be helpful to know when designing the book so we can make it as personalised as possible and reflect the true nature of your loved one:

  • Favourite colour
  • Passions
  • Hobby
  • Favourite place


Photo story tributes (DVD)

Personalised photo stories combine a collection of photos (provided by you) and a song that represents and reflects the life of your loved one. We compile them into a visual tribute (saved on a DVD) that can be played at the service.


Music is a powerful addition to any service. Whether it’s the lyrics to a song, the instruments, the beat or the band itself, music can trigger a lot of emotion and memories. Choosing the music for your service will allow you and your family to reflect and reminisce on the past and allow the guests at the service to share and connect with these memories too.

The chosen music does not have to be a favourite song or band of your loved one. It can also be a song that reflects how you feel or have a message in the lyrics, which you would like to share.

As each service is different, there are no rules as to when to incorporate music into a service, however these are some of the more common times when music is played:

  • Arrival – music is played as the guests are arriving, being seated and to signify the start of the service.
  • Reflection time (or photo tribute) – A time allocated during the service to reflect, listen and remember, place a flower or watch the DVD photo.
  • Recessional – final song at the end of the service.

At a graveside burial, there is also an opportunity to have music played at the site, before and after the service as guests are arriving and leaving.

There is a vast array of songs to choose from and sometimes it’s a little hard to know where to begin. If you need some inspiration, here is a little list to get your started:

More traditional/hymns:

  • Here I Am Lord – Daniel O’Donnell
  • Make Me a Channel of your Peace – Daniel O’Donnell
  • Ave Maria – Sarah Brightman
  • The Lord’s My Shepherd – Harry Secombe


  • My Way – Frank Sinatra
  • Time to Say Goodbye – Sarah Brightman & Andrea Bocelli
  • Wind Beneath My Wings – Bette Midler
  • Over the Rainbow – Judy Garland or Israel ‘IZ’ Kamakawiwo’ole
  • You’ll Never Walk Alone – Gerry & The Pacemakers
  • We’ll Meet Again – Vera Lynn
  • Unforgettable – Nat ‘King’ Cole
  • In the Arms of an Angel – Sarah McLaughlin
  • Mull of Kintyre – Various
  • Hallelujah – Jeff Buckley
  • What a Wonderful World – Louis Armstrong

A more modern take:

  • Angels – Robbie Williams
  • You Raise Me Up – Josh Groban
  • Forever Young – Youth Group
  • Fly – Celine Dion

Memorial Books

The day of the service is usually a busy and emotional time for the family. A memorial or condolence book is a lovely way for family and friends attending the service to sign their name and leave a short message. It becomes a lovely momento of the people who meant so much to your loved one and were in attendance on the day.


Pictures can say a 1000 words. Incorporating photos of your loved one into the service can be a lovely way to personalise the day. Photos can be used in the order of service booklets, in a photo story tribute, printed on canvas or framed and placed on the casket during the service.

Cards, bookmarks and other stationary items

Blue Mountains Funerals also offers additional stationary items such as bookmarks, thank you cards or Holy cards to help personalise your service. If you would like to know more, please ask our team.


Thank you cards, Holy cards or other stationary to consider.

Other tributes

There are many other tribute options that you can select from:

  • Personalised candles
  • Butterfly release (available in summer months only)
  • Balloon release
  • Dove release
  • Harley Davidson motorcycle hearse
  • Hand and feet imprints for children

If you would like more information about these options, please ask your funeral director when planning the service.

I would highly recommend Blue Mountains Funeral Services for their warmth, support and attention to detail. We could not have asked for more.

June 2021

Louise and her staff were the perfect guides for this difficult process. They were knowledgeable, considerate, and above all, they listened actively and allowed us to conduct the kinds of funeral rituals that we wanted. I cannot praise them highly enough.

March 2021

Blue Mountains Funerals were very helpful, considerate, kind, efficient and sensitive to our needs. Would thoroughly recommend them.

September 2020

Louise and the staff at Blue Mountains funerals were caring and professional, which really helped myself and my family at this time of grief. My mother had a pre-paid and pre-planned funeral arrangement with clear instructions and choices that the staff had on record which made following our mothers wishes comforting and easier at the time. Thank you to all staff for your professional support

August 2020

Our Mother died under the trying circumstances of Covid19 restrictions. The funeral we had planned for her could therefore not proceed. The staff at Blue Mountains Funerals were exemplary in their care, compassion, empathy and support as well as practicality as we organised a virtual loving farewell for our mother. We have been overwhelmed by the feedback from our family and friends. Much of the credit needs to go to Blue Mountains funerals namely Louise, Rose and Asha for making the virtual option real and personal.

May 2020

A very caring and supportive company. They made a very sad occasion in very difficult times easy to negotiate.

April 2020

Blue Mountains Funerals made a very hard time much easier. All the ladies were excellent.

April 2020

You can be confident that Blue Mountains Funerals will carry out your loved one’s funeral with professionalism, care and concern for your all your wishes to be met. Highly recommended. 

L. Batty, Glenbrook
February 2020

The staff at Blue Mountains Funerals were absolutely wonderful! They went above and beyond to ensure my mother’s funeral service was personalised to her. During a time of immense grief, you really need someone who understands what the family needs, and the staff of Blue Mountains Funerals really delivered in terms of service and compassion. Highly recommended!

August 2019

Thank you for all you have done for us.  We did your appreciate your input into our mother’s funeral.  You displayed love and concern for us as a family, thank you.

The staff of Blue Mountains Funerals were so sympathetic and sensitive to our needs both at Emu Plains when we visited for my sister to view our mother and on the day of the funeral.  They were ready and on hand when we needed to ask for advice on anything.

I would not hesitate in spreading the word to others if they are in need of a funeral to be arranged to use Blue Mountains Funerals.

Kind regards


October 2017

“Thank you and the team for all the assistance and genuine thoughtfulness you gave me and the family throughout Joy’s funeral. We’re truly blessed by choosing you guys!”

Anne F
November 2017

Not only were you all very patient but showed compassion in this difficult time. Tom we thank you and all your wonderful staff. The women looked so beautiful on the day and we were all touched at how everything fell into place. We think Dad would have been honoured.

Marie Walcott
July 2016

“Your professionalism, graciousness, love, comfort & support show to us at this most difficult time of losing our beautiful mother will never be forgotten. Every detail was handled with perfection, everything was very well co-ordinated in a very tight timeframe.”

April 2016

Words cannot express our thanks and gratitude to you. You kindness and assistance made the day a beautiful memory for us to reflect back on.

January 2016

The funeral service that you put together was absolutely perfect and was exactly what mum would have wanted. Please know that if I ever need a funeral director again you will be my first call.

Steve Nicholls


Blue Mountains Funerals Springwood

5 Raymond Lane , Springwood, NSW, 2777

Grace Funerals Emu Plains (Sister Company)

61 Great Western Hwy, Emu Plains, NSW, 2750