The First 24 Hours

Organising a funeral service after losing a loved one can be overwhelming and confusing. This guide is designed to help you navigate through the steps you might need to take.

Where to Start?

Organising a funeral service after losing a loved one can be overwhelming and confusing. This guide is designed to help you navigate through the steps you might need to take. We understand that every person and circumstance is unique, so feel free to call 02 4751 6166 at any time to discuss your situation.

In the first 24 hours

The circumstances of your loved ones passing with depend on the order in which some processes will need to take place. When passing occurs at…


After a discussion with the health care professionals, the staff at the facility will contact Blue Mountains Funerals on your behalf. A member of our team will then be in contact at a time that is convenient to you.

Blue Mountains Funerals will bring your loved one into our care as soon as possible.

HOME (Under the supervision of a Doctor)

If you loved one passes on at home under the care and supervision of a doctor, the doctor will be able to provide you with the required certification and documentation at that time. If possible, please let your doctor know if you are electing a cremation, as additional paperwork is required. Blue Mountains Funerals will then be able to assist you in the next stages and bring your loved one into our care as soon as possible.

HOME/OTHER LOCATION (Suddenly or no recent association with a Doctor)

In the instance of a sudden or unexpected passing, an emergency healthcare professional (ie ambulance officer or doctor) has been called to assist. Depending on the circumstances, death can be verified at this time or a request made to determine cause of death by a Coroner.

If a report is required by the Coroner, the police will be notified and they will make arrangement for the transfer of your loved one. Blue Mountains Funerals can assist you through the coronial process and will bring your loved one into our care once the report has been completed.

If you need advice or assistance at any stage of this process, please

CALL US on 02 4751 6166
(24 hours/7 days)

Once you engage us, the Blue Mountains Funerals team will support and guide you through the next steps and arranging the funeral.

I would highly recommend Blue Mountains Funeral Services for their warmth, support and attention to detail. We could not have asked for more.

June 2021

Louise and her staff were the perfect guides for this difficult process. They were knowledgeable, considerate, and above all, they listened actively and allowed us to conduct the kinds of funeral rituals that we wanted. I cannot praise them highly enough.

March 2021

Blue Mountains Funerals were very helpful, considerate, kind, efficient and sensitive to our needs. Would thoroughly recommend them.

September 2020

Louise and the staff at Blue Mountains funerals were caring and professional, which really helped myself and my family at this time of grief. My mother had a pre-paid and pre-planned funeral arrangement with clear instructions and choices that the staff had on record which made following our mothers wishes comforting and easier at the time. Thank you to all staff for your professional support

August 2020

Our Mother died under the trying circumstances of Covid19 restrictions. The funeral we had planned for her could therefore not proceed. The staff at Blue Mountains Funerals were exemplary in their care, compassion, empathy and support as well as practicality as we organised a virtual loving farewell for our mother. We have been overwhelmed by the feedback from our family and friends. Much of the credit needs to go to Blue Mountains funerals namely Louise, Rose and Asha for making the virtual option real and personal.

May 2020

A very caring and supportive company. They made a very sad occasion in very difficult times easy to negotiate.

April 2020

Blue Mountains Funerals made a very hard time much easier. All the ladies were excellent.

April 2020

You can be confident that Blue Mountains Funerals will carry out your loved one’s funeral with professionalism, care and concern for your all your wishes to be met. Highly recommended. 

L. Batty, Glenbrook
February 2020

The staff at Blue Mountains Funerals were absolutely wonderful! They went above and beyond to ensure my mother’s funeral service was personalised to her. During a time of immense grief, you really need someone who understands what the family needs, and the staff of Blue Mountains Funerals really delivered in terms of service and compassion. Highly recommended!

August 2019

Thank you for all you have done for us.  We did your appreciate your input into our mother’s funeral.  You displayed love and concern for us as a family, thank you.

The staff of Blue Mountains Funerals were so sympathetic and sensitive to our needs both at Emu Plains when we visited for my sister to view our mother and on the day of the funeral.  They were ready and on hand when we needed to ask for advice on anything.

I would not hesitate in spreading the word to others if they are in need of a funeral to be arranged to use Blue Mountains Funerals.

Kind regards


October 2017

“Thank you and the team for all the assistance and genuine thoughtfulness you gave me and the family throughout Joy’s funeral. We’re truly blessed by choosing you guys!”

Anne F
November 2017

Not only were you all very patient but showed compassion in this difficult time. Tom we thank you and all your wonderful staff. The women looked so beautiful on the day and we were all touched at how everything fell into place. We think Dad would have been honoured.

Marie Walcott
July 2016

“Your professionalism, graciousness, love, comfort & support show to us at this most difficult time of losing our beautiful mother will never be forgotten. Every detail was handled with perfection, everything was very well co-ordinated in a very tight timeframe.”

April 2016

Words cannot express our thanks and gratitude to you. You kindness and assistance made the day a beautiful memory for us to reflect back on.

January 2016

The funeral service that you put together was absolutely perfect and was exactly what mum would have wanted. Please know that if I ever need a funeral director again you will be my first call.

Steve Nicholls


Blue Mountains Funerals Springwood

5 Raymond Lane , Springwood, NSW, 2777

Grace Funerals Emu Plains (Sister Company)

61 Great Western Hwy, Emu Plains, NSW, 2750