The First 24 Hours

Organising a funeral service after losing a loved one can be overwhelming and confusing. This guide is designed to help you navigate through the steps you might need to take.

Where to Start?

Organising a funeral service after losing a loved one can be overwhelming and confusing. This guide is designed to help you navigate through the steps you might need to take. We understand that every person and circumstance is unique, so feel free to call 02 4751 6166 at any time to discuss your situation.

In the first 24 hours

The circumstances of your loved ones passing with depend on the order in which some processes will need to take place. When passing occurs at…

HOSPITAL/NURSING HOME/SIMILAR HEALTHCARE FACILITY

After a discussion with the health care professionals, the staff at the facility will contact Blue Mountains Funerals on your behalf. A member of our team will then be in contact at a time that is convenient to you.

Blue Mountains Funerals will bring your loved one into our care as soon as possible.

HOME (Under the supervision of a Doctor)

If you loved one passes on at home under the care and supervision of a doctor, the doctor will be able to provide you with the required certification and documentation at that time. If possible, please let your doctor know if you are electing a cremation, as additional paperwork is required. Blue Mountains Funerals will then be able to assist you in the next stages and bring your loved one into our care as soon as possible.

HOME/OTHER LOCATION (Suddenly or no recent association with a Doctor)

In the instance of a sudden or unexpected passing, an emergency healthcare professional (ie ambulance officer or doctor) has been called to assist. Depending on the circumstances, death can be verified at this time or a request made to determine cause of death by a Coroner.

If a report is required by the Coroner, the police will be notified and they will make arrangement for the transfer of your loved one. Blue Mountains Funerals can assist you through the coronial process and will bring your loved one into our care once the report has been completed.

If you need advice or assistance at any stage of this process, please

CALL US on 02 4751 6166
(24 hours/7 days)

Once you engage us, the Blue Mountains Funerals team will support and guide you through the next steps and arranging the funeral.

It was such an emotional time for us but your professionalism and compassion helped enormously.

I haven’t been through this process before but it wasn’t upsetting as both Julie and Jo gave us such support and nothing was too much trouble.

I would definitely recommend you after our experience.

Carol & Rob
January 2017

The team, especially Asha and Tom, are wonderful people to work with. They provided professional, compassionate guidance through the funeral planning process, and my dad’s service was exactly how we envisioned. I would recommend you to anybody who finds themselves in the unfortunate position of needing to plan a funeral.

Nat Wells
April 2016

Not only were you all very patient but showed compassion in this difficult time. Tom we thank you and all your wonderful staff. The women looked so beautiful on the day and we were all touched at how everything fell into place. We think Dad would have been honoured.

Marie Walcott
July 2016

“Your professionalism, graciousness, love, comfort & support show to us at this most difficult time of losing our beautiful mother will never be forgotten. Every detail was handled with perfection, everything was very well co-ordinated in a very tight timeframe.”

Lorrene
April 2016

Words cannot express our thanks and gratitude to you. You kindness and assistance made the day a beautiful memory for us to reflect back on.

Pam
January 2016

The funeral service that you put together was absolutely perfect and was exactly what mum would have wanted. Please know that if I ever need a funeral director again you will be my first call.

Steve Nicholls

Locations

Blue Mountains Funerals Springwood

5 Raymond Lane , Springwood, NSW, 2777

Grace Funerals Emu Plains (Sister Company)

61 Great Western Hwy, Emu Plains, NSW, 2750